On Thu, Dec 1, 2011 at 9:55 AM, Creamer, William <[log in to unmask]>wrote:

>
>
> You have two choices:
>
> 1) Identify the worst offenders and tell them that if their level of
> care and quality of their data does not increase immediately, that they
> can produce garbage somewhere else.
>

ah yes beat them harder to make them stop making mistakes. while staff may
be part of the problem you really need to investigate the entire process.
for each operator start by establishing process control charts
http://www.brecker.com/quality.htm  these will help identify if the process
is in-control or out of control. you need to examine each and every aspect
of the process. are the operators properly trained? is the equipment the
right equipment etc

here are some other tools that can be useful
http://leanman.hubpages.com/hub/Continuous-quality-Improvement-Quality-Tools

http://www.statit.com/statitcustomqc/StatitCustomQC_Overview.pdf

but if none of those tools help solve the problem then go back to
threatening the workers



-- 
Peter Kurilecz CRM CA
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Richmond, Va
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