Thank you. I will take a look at the links you provided to see if something can help us. I think a small part of our problem is that we have always corrected everyone's mistakes therefore the end users were not held accountable for anything. We just fixed them. We have started pushing back and deleting the records if they do not follow are naming convention and that has helped some. I will keep investigating and hope for the best.
Karen Salter
Corporate Records Manager
Records and Retention Department
Cumberland Gulf Group of Companies
100 Crossing Blvd.
Framingham, MA 01702
508-270-5888
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-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf Of Peter Kurilecz
Sent: Thursday, December 01, 2011 10:28 AM
To: [log in to unmask]
Subject: Re: Quality Control Process
On Thu, Dec 1, 2011 at 9:55 AM, Creamer, William <[log in to unmask]>wrote:
>
>
> You have two choices:
>
> 1) Identify the worst offenders and tell them that if their level of
> care and quality of their data does not increase immediately, that they
> can produce garbage somewhere else.
>
ah yes beat them harder to make them stop making mistakes. while staff may
be part of the problem you really need to investigate the entire process.
for each operator start by establishing process control charts
http://www.brecker.com/quality.htm these will help identify if the process
is in-control or out of control. you need to examine each and every aspect
of the process. are the operators properly trained? is the equipment the
right equipment etc
here are some other tools that can be useful
http://leanman.hubpages.com/hub/Continuous-quality-Improvement-Quality-Tools
http://www.statit.com/statitcustomqc/StatitCustomQC_Overview.pdf
but if none of those tools help solve the problem then go back to
threatening the workers
--
Peter Kurilecz CRM CA
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Richmond, Va
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