Chris says: "If you think you know all there is to know about forms
management, you are wrong. It has grown into a discipline."
It's good to know that forms management is still out there. When I studied
for the CRM Robek had an entire chapter devoted to Forms Management, and
I thought as I read it, what happened to it? No one I know does it with any
level of diligence. Perhaps it has followed the trail of other notable document
types, such as email:
- Well-managed in paper form
- Emulated in electronic form
- Hey - it's electronic - we don't have to manage it anymore!
- Big, uncontrolled mess
- Dollars and time spent to try to manage it
I'll have to look up the BFMA.
Wayne Hoff, CRM
Calgary, AB
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