One of my takeaways from this "visualization" is in the summary statement  - "Thanks to consumer attitudes and technology that makes digital work easier America's offices finally appear ready to go paperless."  Huh?  Seems to me the spirit is willing, but the actuality falls flat.  That until you really have easy to use systems and strong workflow processes, workable taxonomies and user buy-in, the paperless office won't be a reality.  Many companies today cannot or will not spend money on better systems and fail in providing the necessary training to help users "own" the process.  People don't like to give up what is known to work if they will be even more frustrated by a system they can't figure out.  Just my two cents.

 
Carolyn Mariani, CRM
Director, Records Management
Warner Music Group
75 Rockefeller Plaza
New York, NY 10019
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212-275-2410


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