Thank you so much for that Carolyn.  It is so true.  People will resist most efforts to use tools and systems that are at odds with what they need and how they work.

It seems we would move a lot closer to the paperless office if records management and software developers focused more on improving the user experience when creating tools and systems to manage the glut of data around us.  People have come to expect a certain level of usability from their tools and systems before truly adopting them.  And we want them - need them - to truly adopt these tools and systems.  

It's not that cut and dry but decreasing resistance by meeting people where they are and improving the user experience would go a long way in getting users to accept not only a paperless office but that records management is actually there to help them.

Oh Nielsen, where art thou?

Simone Myree
Records Management Coordinator 
Association of Washington Cities

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