Julie,
Feedback is just coming in but this is somewhat typical of what I am
finding. The Microsoft tools are limited though "somewhat" capable within
strict boundaries. However the tool limitations require additional human
management and "intervention" which can question the rigorousness and
reliability of the solution. Let's see what other experiences are.
Thanks for your comments!
John
**************************
John Phillps
Information Technology Decisions
www.infotechdecisions.net
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf
Of Julie Colgan
Sent: Wednesday, June 13, 2012 8:37 AM
To: [log in to unmask]
Subject: Re: Messaging Records Management In Exchange 2010
Hi John,
The devil is in the details when it comes to whether MS Exchange 2010 can
really do email management.
IMO, the premise they have isn't bad. Managing email within native
technology is attractive. However, the appropriateness of the tool - versus
something else - hinges on the typical variables: size, scope, industry, reg
and lit profile, culture, business and business goals, etc.
The configuration of the features is also key, and takes as much forethought
as any other email management approach. For instance, MRM can allow
individual users to set - and potentially override - retention rules on
individual objects. In a highly regulated and /or litigated entity, that
feature may be problematic and counterintuitive to the end goals.
I am working with two clients who have opted to use MRM (they already had
enterprise CALs so the lack of additional investment was the primary
driver). As with any email management initiative, we are focusing first on
what the desired business outcomes are and establishing the necessary
policy/procedures, then we will configure the tech to mirror the
expectations as closely as possible.
With both clients, I am encouraging they seek ways to automate the
"archiving" and "processing" of email according to rules as much as
possible, and to centralize rule application at the server rather than the
user. Neither client is live yet so we'll have to wait and see how it ends
up, but I am optimistic that, for these particular clients and their goals,
the end result will be "reasonable" and will reasonably meet their email
management needs.
Would love to hear others thoughts on this as well.
Julie
Julie J. Colgan, CRM
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