Yes, actually, we do provide training on how to write and manage email as part of our big-bucket approach to managing email, which we rolled out a couple of years ago.  I collect email "horror stories" and post them on our [public] Records Management SharePoint site, to act as a reminder as to what can happen if we get careless.  We also have an annual records cleanup campaign where I offer additional training in email and electronic records management.

Thanks.
Earl

Pipeline Records and Information Management Excellence... Get PRIMEd!
-----------------------------------------------------------------------------------------------------------
Earl Johnson, Jr., CRM
Corporate Records Manager
Colonial Pipeline Company 
1185 Sanctuary Parkway, Ste. 100
Alpharetta, GA  30009
Email: [log in to unmask]  |  Internet: www.colpipe.com  
Office: 678-762-2586  |  Mobile: 404-402-4420  |  Fax: 678-762-2315

-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf Of Peter Kurilecz
Sent: Friday, January 10, 2014 2:18 PM
To: [log in to unmask]
Subject: Re: US Navy FOIA memo: Navy forced to issue apology over memo controversy - Jacksonville Top News | Examiner.com

So here is a question for everyone. Does your organization provide training on how to use the email system as well as how to write an email and how to respond? My suspicion, based upon working at and with a variety of organizations, is no. Training is provided for all sorts of things, but why not email?

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