Hi Amy,
There's a really clear checklist or decision tree type of argument for what you're trying to convey. You can segment your capture opportunities by business objectives, complexity (simple to complex), scale (small to big) -- and degree of centralization. Degree of centralization ranges from radically decentralized with mobile phones and tablets to MFPs to department scanners to big production scanning operations. 

With the above categories you can derive 8 general "types" of capture applications. Some work great with MFPs, some work ok, some work great -- but only if you mix the MFPs with a centralized capture operation. And some are nonstarters for MFPs. 

We (the industry) started learning empirically about what works versus what doesn't when MFPs first came out around 2003. Many of the same arguments and mistakes apply to mobile capture today.

One think we learned is that not only are certain "types" of capture inadequate for clear types of applications -- but you can't scale them up or increase their complexity adequately no matter what you do. So for example, the difference between small and simple applications like scanning travel receipts or business cards and big and complex applications like customer documents in an important utility company business process is a qualitative difference rather than simply a quantitative difference. You can't get from the small and simple apps to the big and complex ones simply by scaling up. You have to do things differently, with different technologies, roles, processes for QA, etc.

I have material on centralized versus decentralized capture applications but a lot of the stuff online right now pertains to types of decentralized mobile capture applications. They still may be useful to you. Here's a link with 15 articles: http://www.richardmedinadoculabs.com/ecm/15-articles-controversies-capture/
The most relevant article for you may be this: http://www.richardmedinadoculabs.com/bpm/mobile-capture-without-making-mistakes-learned-avoid-10-years-ago/

Hope this helps get you rolling. Rich 

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]