Even though you require vendors to design retention functionality into their
product that doesn't ensure that it always works as easily as advertised. In
addition to requiring that IT puts in their documentation that retention
requirements are required you also want to test that during the POC to
ensure it meets your requirements. Ideally you want to pilot this
functionality with a business area to get their feedback to understand their
business processes and the impact of defining retention rules. Then you
need to figure out how to make this as seemless as possible to the
business area.
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