Hi Jim,
1. Any good management 101 book
2. Any good RM fundamentals book - Robek, Saffady, etc.
3. Any good and broad technology book - I've found the various CDIA+ manuals to serve that purpose well.
Good luck,
Jesse Wilkins, CRM
Director, Systems of Engagement
AIIM International
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(303) 574-0749 direct
Twitter: @jessewilkins
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