Frank:
There are several good publications available from ARMA International that describe basic or "common" RIM programs.  For example:
Records and Information Management: Fundamentals of Professional Practice, 2nd Ed.
William Saffady
www.arma.org
With its practical approach and emphasis on best practices, Records and Information Management: Fundamentals of Professional Practice has become a trusted resource for records and information management (RIM) professional novices and veterans, as well as for post-secondary instruction. Its eight chapters cover the scope and responsibilities of RIM programs in a variety of settings. 

This second edition includes updated and additional material in every chapter, with substantial expansion of the material on records retention scheduling. Major topics covered include records retention inventorying and scheduling; records center operations; document imaging technologies; vital records programs; document filing systems; and digital document management (document management systems, records management application software, and e-mail archiving software). 


Ginny Jones 
(Virginia A. Jones, CRM, FAI) 
Records Manager 
Information Technology Division 
Newport News Dept. of Public Utilities 
Newport News, VA 
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