Procedures, in my opinion, should be separate from the policy. Policies
generally have to be approved by a multitude of folks within an
organization. If you include the procedures as part of the policy then
everytime you change a part of the procedure you would have to get the
whole thing reapproved. Keep the procedures separate and you can change
them when necessary so long as they comply with the policy
--
Peter Kurilecz CRM CA IGP
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Dallas, Texas
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