My humble thoughts . . .

The content is what matters, not the tool that generates it.  If record content is created, you must find away to capture, index, store and apply retention according to your established policy.  You need good governance and education for these tools before they role out.  If your organization treats these tools as a transitory means of communication, not allowing record content to be created in this media, you're probably all right.  You should, however, have a way for employees to move the content into a media suitable for record keeping if the work on collaborative tools turns that way.  


Rikki M. Zengel, MA, CRM
Project Manager, Enterprise Records and Information Management
BlueCross BlueShield of Tennessee
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