We have had Unified Messaging since it's inception. Patrick is correct - with a carefully managed records management program, good training and education, and follow-up (I prefer this term to enforcement) Unified Messaging is a good thing. However, implemented "free-form" this would be a nightmare. If you're going to bring in this technology you must think it through and carefully map your implementation & education plan. If you have an email policy, you will need to expand it to include the utilities that Unified Messaging brings to the table - fax, voice messaging, video, email. Collaboration with your technology (IT) group is a must. I personally like the technology. Rock on! Sharon Sharon Burnett Seattle Washington USA List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance