I have had to direct the production of email many times. Actually all of the litigations I have worked on in the past several years have required some degree of email production. It is the best thing next to sliced bread if you are a litigator for the opposition and is generally the first thing produced. In fact I am working on production now and just waiting for our Exchange Operations group to complete a job. We do not have a email management system either. We do rely on our people to save their emails themselves. We are no model by any means, but lacking a system we have taught our employees how to manage their email inboxes. We do support PST files off the Exchange server. We do regular tape backups and regularly test our restores and our procedures. We also teach our employees email ettiquette and review our policies regularly with management and our employees. There have been several products that we have tested that will either index or capture business email based on key words and phrases. The one I personally liked the best is a product called Looking Glass. It is rather cost prohibitive, but highly powerful. A product that I personally use is called Lookout. It is an Outlook add-on available free throguh the Microsoft website. It will search you indox and can also search PSTs. It does not copy emails though - essential for document production. I wish I could share more, but this is I think the extent that I can say without the risk of violating my NDA. Sharon Burnett Seattle Washington USA List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance