Maybe you would measure the degree that you censor or suppress by the degree to which you are unwilling to even consider the possibility that you do censor or suppress. For example, a reference enquiry requests materials about the city public library itself that are definitively public information like annual reports, budgets, auditors reports, city consultants' surveys, curatorial reports, et cetera... You would violate a certain discretion that reference desk services accord enquiries by requiring a freedom of information request as Boston Public Library's President Bernie Margolis and BPL Director R. Kowal do. If the reference enquiry specifies already the materials that are legitimately public information then delay or withholding is contrary to the good principles of intellectual freedom. Librarians do fail to understand how to differentiate legitimately public information from all the information about our very same public institutions including our cities' public libraries. Librarians do fail to protect the right of access to the public information archived in our cities' public libraries. It is signal that the violating of access principles is done routinely even when our cities' public libraries unions labor relations advocates are the enquirers. List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance