>>This is where the idea of paradigm shifting or 'thinking outside of the box' comes into play.<< Peter has hit the nail right on the head. We have just as much to learn from other records environments than we do from others in our own world. Over the years I have worked in a variety of industries, construction, engineering, operations, corporate, government, and legal. Much of what I apply today is the result of lessons learned, ideas generated and observations in often very different environments. I believe I learn more from folks who work in a totally different environment than I do. My peers tend to think alike. Innovation comes from a new perspective. Last summer I spent four days in a boat with the CEO of a medical compliance association. We discussed at length the similarities and differences between our two environments. The result is a number of new ideas, different perspectives and alternative methods for improving both compliance efforts and records processing issues. If we limit our learning to interactions with folks that are just like us, we miss a great opportunity. It is very hard to think outside the box when the only folks you interact with are in the box with you. Bill Roach, CRM Enterprise EDMS Coordinator State of North Dakota ITD/Records Management 701-328-3589 List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance