Peter, Again, your compilation has proven helpful. I did read the article on ILM roadblocks and had an opportunity to send some comments back to the author regarding additional shortcomings in the ILM approach to data retention and was able to highlight the involvement of SNIA with ARMA International. Hopefully, a few more of us will respond in a positive way to ensure that the author knows that we in the RIM field are aware of ILM and that we have issues with and solutions for the limitations of current ILM offerings. Here's the clip from Peter's compilation: ILM hits roadblocks Asia Computer Weekly - Singapore ... For example, call detail records before the customer is billed are very important, but ... An example is software that can scramble up data and delete it in a ... <http://www.asiacomputerweekly.com/acw_ViewArt.cfm?Magid=1&Artid=26235&Catid =5&subcat=51> Douglas P. Allen, CRM, CDIA+ Business Development Manager Global 360 3103 Sasparilla Cove Austin, TX 78748 (512) 292-3817 -- direct (512) 791-8027 -- cell phone http://www.global360.com List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance