I agree it's all about organization and FOLLOWING THE INSTRUCTIONS. You also need to look at the construction of the test. It tells you the point values of the different areas. So if a given section is worth 24 points and the question asks for 4 recommendations, you have to figure each suggestion is worth six points (I took math in school). So if you only make two recommendations, it doesn't matter if they are so astoundingly brilliant that they will change the course of RIM as we know it -- you'll still only get 12 points for that section. --------------------------------------------- Tim Hunt, CRM Records Analyst City of Portland Office of the City Auditor 1221 SW 4th Ave. Room 140 Portland, OR 97204 (503) 823-4565 List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance