"But you do not live in a Starlin's USSR, just make a note in your diary to avoid using low cost, ineffective vendors and support a vendor who actually wants your business enough to do it right." Wow...that's harsh! Maybe I missed something. And it is Stalin. And the vendor in question is not low cost. Sharon Burnett Seattle Washington USA "Hey, I'm not a lawyer and I do not play one on TV. The opinions herein expressed are mine and mine alone. Do not forward or cross post this message without my express permission." List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance