Virginia writes: "While the particular Bank of America and Ameritrade tapes may have been older, I am still concerned that IM or the author did not address the contingency loss issue." No kidding. This does not make me feel warm and fuzzy at all. The vendor is not addressing the issue and sugar coats the problem. The author of the article does not get it either. What this is telling me is corporate America (and us as records managers) must push to get contracts that have teeth! This cavalier attitude does not cut it in a time of legislated corporate accountability and more importantly rampant personal identity theft. Rock on! Sharon Sharon Burnett Seattle Washington USA "Hey, I'm not a lawyer and I do not play one on TV. The opinions herein expressed are mine and mine alone. Do not forward or cross post this message without my express permission." List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance