If your agreement provides for insurance limitations, I would imagine that you would have a difficult time in securing a better settlement. However, if there were some obvious malfeasance, some sort of gross negligence (merely losing a container would not necessarily represent gross negligence), perhaps you would have grounds for a law suit. However, since I'm only married to an attorney, and am not one myself, this isn't legal advice by any stretch of the imagination. One interesting question would be......what would your recourse be if that same container were lost within company owned facilities? That's a realistic question, since I know of no Records Center operation that can claim complete perfection. The issues regarding insurance, and options for insuring the value of the information are considerations that should always be taken into account BEFORE signing a contract and BEFORE making decisions regarding off-site vendors. Doug Allen, CRM, CDIA+ -----Original Message----- From: Records Management Program [mailto:[log in to unmask]] On Behalf Of Chaney, Bonnie Sent: Tuesday, May 10, 2005 3:22 PM To: [log in to unmask] Subject: Off-Site Storage Vendor Good Afternoon Everyone I have a hypothetical question regarding off-site storage vendors. What would my recourse be if an off-site storage vendor lost or accidentally destroyed a container of records (electronic or paper). Since the contract specifies that they are only insuring the item for X amount of dollars. Is that it, I just take my measly payment and walk away? Just curious if anyone has any stories of how they handled this type of situation. Thansks, Bonnie Chaney List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance