Great Bruce, keep them coming. Looks like they will not be hiring a specialist in marketing. They have changed the title for Cyndy Launchbaugh's position to " Director of Brand Integration and Marketing." I think the item of chapter support and involvement, as you mention, is a major item and one that has been voiced for some time. On several occasions I have suggested HQ prepared presentations for chapter use-one in particular-ISO15489. Bill Benedon List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance