Just a quick update. Received a response from the Gartner Analyst that authored the Records Management report. She thanked me for my interest and said she would use some of the information provided in upcoming reports. I was impressed with her candor and interest in RM issues. I look forward to additional reports from her in the future. Bill Roach, CRM Enterprise EDMS Coordinator State of North Dakota ITD/Records Management 701-328-3589 List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance