I normally wouldn't defend someone who supports a college program that is constantly on the NCAA's scandal list and never lives up their potential, but in this case I'll make an exception. Steve has made some good points about the CRM testing process in a previous message. The Examination Development Committee (EDC) he refers to is headed up by Debra Gearhart, someone who I consider a leader in our profession. Deb, as the Director of Records Management Services for the State, deals with both paper and electronic records issues on a daily basis. She also teaches RM classes. She doesn't take a back seat to anyone when it comes to electronic records management practices and principles. Other members on the EDC come from various backgrounds, including government, private sector, education, etc. The EDC has a couple of PhDs, one who teaches records management courses. The rest of the members are on the front lines of records management, with practical experience in both the paper and electronic worlds. They are all professionals and care very much to ensure test questions meet high standards. Although they only meet officially twice a year, the members spend hours and hours pursuing through the latest RM and information technology publications. Their goal is to develop test questions that are applicable to records management, including the latest trends in electronic records management. I recently sat through one of their meetings - the questions they were reviewing for Part V (which includes electronic records) are relevant in today's electronic world. If individuals have problems with the questions or the test process in general, please send them my or other board members' way. We are willing to listen to valid criticisms. By the way, Deb is always looking CRMs who are willing to volunteer for the EDC. Just be prepared to work... Bruce L. White, MBA, CRM, PMP List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance