All of the above is excellent insight. Another option may be to look at it in terms of the ISO 15489 (I think it's called) paradigm. Does IT have a/any function(s), perform activities in support of those functions, and conduct any transactions (business processes) in fulfilling the activities? In a recent project, a few IT staff came up with dozens of transactions this way, each of which had multiple content types as evidence of performing them. Merry Christmas and Happy Holidays to all! List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance