If you have any experience with the implementation of EDM/RM systems for global access to client engagement records in public service firms (i.e. Accenture, IBM, and the like) please contact me off-list. I have some questions and am looking for some ideas/input. Thanks Tod Chernikoff, CRM List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance