One item that I would point to is that the trend for major software manufacturers is toward a "service oriented architecture", so if anyone is evaluating an ECM, a BPM, or an Electronic Records Management software package (this last preferably meeting the D.O.D. 5015.2 standard), my choices would tend to be among those that could demonstrate their compliance with and focus on SOA architecture. Doug Allen List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance