Gary L. Grieme said: >Me too. My theory is the software gurus, including Microsoft, used to >believe that records management could be totally automated. Now they're >coming around to realizing there is a human component that can't be >automated--but humans still need the right tools and there's a market for >them. Maybe I'm wrong, I'm sure someone on the list could clarify. A couple of years ago Microsoft hired Tina Torres (one of the individuals on the blog) as their corporate records manager; a smart move on their part IMHO. Tina's a sharp lady (a CRM and PMP no less) and has a great understanding of records management. I suspect she's had some influence in changing Microsoft's attitude toward records management, for the better it seems. Bruce L. White, CRM, PMP San Diego, CA TEL: 619-696-4671 FAX: 619-696-2534 CELL: 619-952-7145 List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance