I would add some of these, since they can gain management/executive support. I've not noted 10 reasons, just four that may be of high priority to executives and that may match an organization's business objectives: 1 Improve customer service by reducing cycle time 2 Increase productivity (reduce costs) by standardizing and automating business processes 3 Improve access to multiple records repositories 4 Gain competitive advantage by reducing "time to market" (faster & better decision-making, leading to gaining competitive advantage) List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance