I'd not necessarily "buy into" the thought that ICR can provide 97% accuracy rates........ I've not seen ICR software actually deliver that accuracy rate on an ongoing basis, with live documents. Beyond that, I've seen the "mess" that can arise when one depends on ICR and OCR to automate indexing in cases where the accuracy rate is 'assumed', but not achieved. With any automated index field capture, I would recommend that a verification process be established to ensure index accuracy. Douglas P. Allen, CRM, CDIA+ List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance