Bill, Good post! I like the theory that overseas data entry is secure, since those conducting data entry operations MAY not understand English (as used in the U.S., at least), but I don't know that anyone could or should assume that data entry overseas is ever more secure than it is in the U.S. How would a thoughtful and thorough customer be able to be certain that their information was more secure? As for pattern matching, etc. I've seen significant strides made in the ability of software to "learn" how documents may be constructed and to extract appropriate index data, but at this point....when we're dealing with content that may not meet any specific standard, that appears to be more of an "art" than a "science" today. Doug Allen, CRM, CDIA+ List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance