I think that we need to differentiate (big word) between management and Records Management. Someone once threw out the number of, 15% by volume. That 15% being the number of records in relation to the total volume of emails. Seems kind of high to me. If you rstaff is spending all day reasing and plowing through email then most likely they need retraining or more self discipline. there are process solutions out there make use of them. Chris Flynn _________________________________________________________________ Interest Rates near 39yr lows! $430,000 Mortgage for $1,399/mo - Calculate new payment http://www.lowermybills.com/lre/index.jsp?sourceid=lmb-9632-18466&moid=7581 List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance