Thank you Maarja for your informed take on this article. I also read the article and my immediate take was much like yours (without your much better experience). Christopher Ferry, CRM Boston, MA List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message. mailto:[log in to unmask]