Wouldn't you rather have a conversation with IM about this, and provide approval before the records are reboxed?  It appears that, by default, users are allowing IM to make a judgement call on when to rebox records.  



I, too, would prefer to see the condition of the boxes prior to moving the contents.  And, as Sherri indicated, would expect a list of those boxes deemed in need of replacement. 



Linda Buss, MA, CRM 


" Aside from this service not being in the contract, I am a visual person so I would like to see what a box looks like before it is replaced.  I wonder if taking a picture and sending it to me before the repackaging is too much to ask?  :-D" 

Thanks, Steve 


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