Customers should demand that Iron Mountain provide photos of customer boxes
that Iron Mountain says require re-boxing, otherwise Iron Mountain will
continue their make-work money-grabbing dirty tricks,

Maureen Cusack
San Francisco, CA



On Tue, May 26, 2009 at 9:17 AM, Linda Buss <[log in to unmask]> wrote:

> Wouldn't you rather have a conversation with IM about this, and provide
> approval before the records are reboxed?  It appears that, by default, users
> are allowing IM to make a judgement call on when to rebox records.
>
>
>
> I, too, would prefer to see the condition of the boxes prior to moving the
> contents.  And, as Sherri indicated, would expect a list of those boxes
> deemed in need of replacement.
>
>
>
> Linda Buss, MA, CRM
>
>
> " Aside from this service not being in the contract, I am a visual person
> so I would like to see what a box looks like before it is replaced.  I
> wonder if taking a picture and sending it to me before the repackaging is
> too much to ask?  :-D"
>
> Thanks, Steve
>
>
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-- 
Maureen,

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