*NOT* a RM in the federal sector. However, I'd still like to take a stab at this, notably because I just did a presentation on this topic for ARMA Dallas last week (http://is.gd/dvK0p4). Much of my guidance was based on that available from NARA (http://is.gd/GduaCK) as well as some other sources, including a number from the Government 2.0 communities out there like Govloop, several case studies of which I am aware including the US Dept. of the Navy, and the excellent report Dr. Pat Franks wrote for the IBM Center for the Business of Government (http://is.gd/XdYk7P). 

In the second half of the presentation I outline these general strategies:
- Address social technologies in applicable policies
- Determine whether a given piece of social content is a record
- Determine exactly what is the record - a single Tweet, a thread of them, etc. 
- Determine whether the content is simply being republished from another source, thereby decreasing or eliminating the need to retain it separately

And these specific options for capturing records content:
- Take a screenshot of the content in its context on e.g. Facebook or Twitter, much as some organizations still do today for their websites
- Save the entire stream into a local repository - my example is to use Twinbox to save Tweets to Outlook
- Save selected items locally using search queries or RSS
- Save content locally using the tools' built-in capabilities, e.g. Facebook Backup
- Save content locally using a third party service like Backupify
- Save content locally using built-in APIs like Facebook Connect or Twitter OAuth
- Draft content locally using e.g. Word and then publish it, retaining the local copy as the record 
- Implement enterprise technologies that provide similar capabilities and a local repository
- Implement a "compliance" solution that can capture content at the firewall and store it locally, much the way organizations do with email and IM

Hope this is of assistance - I hope to make a more formal publication on this topic available sometime later this year. 

Best, 

Jesse Wilkins, CRM
Director, Systems of Engagement
AIIM International
[log in to unmask] 
http://www.aiim.org 
(303) 574-0749 direct
Twitter: http://www.twitter.com/jessewilkins 

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